Privacy policy

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$30off for seniors

$20off your first visit

One discount per visit. Mention it when you book.

Gas range with lit burners during a service check

Effective Date: June 16, 2026

At Appliance Repair Parma (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide when using our website, requesting service, contacting us by phone, email, text message, or otherwise interacting with our business.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

## Information We Collect

We may collect information that you voluntarily provide, including:

* Full name
* Phone number
* Email address
* Service address
* Billing information
* Appliance information
* Service request details
* Photos, videos, and documents related to service requests
* Any information submitted through contact forms, online scheduling forms, text messages, emails, or phone calls

## Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

* IP address
* Browser type
* Device information
* Operating system
* Pages visited
* Date and time of access
* Referring websites
* Website interaction data

This information helps us improve our website, services, and customer experience.

## Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve website functionality, analyze traffic, understand user behavior, and measure advertising effectiveness.

Users may disable cookies through their browser settings; however, certain features of the website may not function properly.

## How We Use Your Information

We may use your information to:

* Schedule and manage service appointments
* Provide appliance repair services
* Communicate regarding appointments and service requests
* Respond to customer inquiries
* Process payments
* Improve our website and services
* Maintain internal business records
* Comply with legal obligations
* Prevent fraud and unauthorized activity

## Service Requests and Appointment Scheduling

Information submitted through our website, by phone, email, or text message may be used to schedule, confirm, reschedule, and complete appliance repair appointments.

We may contact you regarding technician arrival times, scheduling updates, service recommendations, and customer support matters.

## SMS Communications

By providing your phone number to Appliance Repair Parma, you consent to receive service-related text messages, including:

* Appointment confirmations
* Appointment reminders
* Technician arrival notifications
* Scheduling updates
* Customer support communications
* Service follow-up messages

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

## Marketing Communications

From time to time, we may contact customers regarding promotions, discounts, seasonal maintenance recommendations, or service-related offers.

You may opt out of marketing communications at any time.

## Information Sharing and Disclosure

We do not sell, rent, lease, trade, or otherwise disclose personal information to third parties for marketing purposes.

We may share information only when necessary to:

* Complete requested services
* Process payments
* Operate our business
* Comply with legal requirements
* Protect our legal rights and interests

## Third-Party Service Providers

We may utilize trusted third-party providers to assist with business operations, including:

* Website hosting providers
* Payment processors
* Customer communication platforms
* Scheduling software
* Accounting software
* Analytics providers
* Advertising providers

Examples may include Google Analytics, Google Ads, Google Business Profile, Google Local Services Ads, Housecall Pro, QuickBooks, and related business service providers.

These providers may process information solely for business purposes and according to their own privacy policies.

## Payment Processing
[17.06.2026 15:13] Володислав Огайо: Payments may be processed through third-party payment processors.

Appliance Repair Parma does not store complete credit card information on its servers.

Payment information is handled by secure payment providers according to applicable security standards.

## Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

## Data Retention

We retain information only as long as necessary to:

* Provide services
* Maintain customer records
* Meet tax and accounting requirements
* Resolve disputes
* Comply with legal obligations

Retention periods may vary depending on the nature of the information and applicable legal requirements.

## Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including:

* Requesting access to your information
* Requesting corrections to inaccurate information
* Requesting deletion of certain information
* Requesting information about how your data is used

To submit a request, please contact us using the information provided below.

## Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

## Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information from a child has been collected, we will take reasonable steps to delete such information.

## Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes will become effective immediately upon posting on this page.

Your continued use of our website or services constitutes acceptance of any updated Privacy Policy.

## Contact Information

appliance.repairparma@gmail.com

For questions regarding this Privacy Policy, please contact us using the information above.

Book a repair in about a minute

Tell us what broke. We call you back to confirm a time that suits you.

Mon to Fri and Sun, 7 am to 11 pm Parma and 50 miles around

Request received

We will call you shortly to confirm a time for your repair.

How a repair visit works

No call centers and no long service windows. You talk to the people who do the work.

Call or send a request
Tell us the appliance and what it is doing. It takes about a minute.
Pick a time
We offer the nearest slot that fits your day, often the same day.
Diagnosis and repair
The technician finds the cause, agrees the price with you and fixes most problems on the first visit.
90-day warranty
Every repair is covered for 90 days, so you are not left on your own if something is off.

Appliances we repair in Parma and nearby

From a refrigerator that stopped cooling to a washer full of water, these are the problems we fix most often. Open any appliance to see how we handle it.

LG French door refrigerator serviced in Parma

Refrigerator repair

Not cooling, leaking, noisy compressor

Built-in stainless refrigerator and freezer column

Freezer repair

Not freezing, frost buildup, temperature swings

Ice maker repair

No ice, stuck dispenser, slow production

Washer repair

Won't spin, won't drain, leaks mid-cycle

Dryer repair

No heat, clothes still wet, loud thumping

KitchenAid dishwasher under a granite countertop

Dishwasher repair

Won't drain, dirty dishes, leaks

Technician testing an oven heating element

Oven repair

Not heating, slow preheat, uneven baking

Range repair

Burners won't light, oven side cold

Bosch wall oven and speed oven combination

Double oven repair

One cavity cold, error codes, stuck lock

Cooktop repair

Burner not heating, constant clicking

We also fix garbage disposals, wine coolers and other household appliances. See all appliance services

Commercial convection oven in a restaurant kitchen

Commercial kitchens and laundries

We also repair commercial washers, dryers, refrigerators, freezers, dishwashers, ovens and ranges for restaurants, laundromats and property managers.

Call about a commercial job

What our customers say

4.9

Average rating from more than 200 reviews on Google.

Read all reviews

“Our LG refrigerator stopped working after we moved into our new house. Vladislav replied to my request promptly, came out the same day, and diagnosed the problem.”

“My dryer started making a loud clunking noise and I called Appliance Repair Parma, they were able to get me scheduled the very next morning. Vlad came in and did a fantastic job.”

“Service call was very reasonable and he took the time to show and explain why it could not be fixed. We then had him return to install the new one.”

“Vlad was very responsive, identified the problems quickly, and was straightforward in his recommendations. He had the parts needed available, and the repair was efficient and thorough.”